📦 Orders & Shipping

Where do you ship?

We currently ship to [United States / United States & Canada / worldwide].

Shipping availability and rates are calculated during checkout.

How long will my order take to arrive?

Orders are typically processed within 2 business days.

Once your order ships, delivery times depend on the shipping method selected at checkout and your location.

You will receive a confirmation email with tracking information once your order has shipped.

On bigger drop/sale days, please allow 1-2 weeks for shipping. We strive to be as fast as we can but when an influx of orders arrives, it takes a bit longer to pack all orders. 

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

If you don't receive your tracking information, please check your spam or junk folder before contacting us. Allow 24 hours before contacting, sometimes it will update within this time frame. 

Can I change or cancel my order?

We do our best to process orders quickly, so please contact us at info@shopwylder.com as soon as possible if you need to make a change. We do not accept any cancellations once an order has been placed. 

Please understand when an order has already began to ship, we can not make any changes. 

What happens if my package is delayed?

Occasionally, packages may experience delays due to weather, carrier issues, holidays, or other circumstances outside of our control.

If your tracking information hasn't updated or your package appears significantly delayed, please contact us at info@shopwylder.com, and we'll be happy to help.

What if my package says delivered but I can't find it?

First, check around your delivery location and with household members or neighbors.

You may also want to contact the shipping carrier directly using your tracking number.

If you're still unable to locate your package, contact us at info@shopwylder.com and we'll do our best to assist you.

🛒 Products

Are your products available for both children and adults?

Yes! Wylder offers products for children and adults, including clothing and bedding.

Each product listing will provide specific information about available sizes, dimensions, materials, and other product details.

What materials are your products made from?

Materials may vary by product. Please check the individual product description for specific fabric, material, and care information.

Will products look exactly like they do in the photos?

We make every effort to accurately represent our products through photography and product descriptions.

However, colors may appear slightly different depending on your screen, monitor, phone, or lighting conditions.

 

💳 Payments

What payment methods do you accept?

We accept payment methods available through our Shopify checkout, which may include major credit and debit cards and other supported payment methods.

Available payment options will be displayed during checkout.

Is my payment information secure?

Payments are processed through secure payment technology provided through Shopify and applicable payment processors.

Wylder does not request that you send payment card information through email or social media.

When will I be charged?

Your payment is generally processed when you place your order through our checkout.

 

🔄 Returns & Exchanges

What is your return policy?

We offer a 14 day return policy in the form of store credit only. This means, after you have received your product, you will have 14 days to return for a refund in store credit. Please note, original shipping charges are non-refundable and will not be included in the amount of your store credit. 

Can I exchange an item?

Exchanges are subject to product availability and the terms of our Return & Refund Policy.

Please contact us at info@shopwylder.com before sending an item back.

What if I received the wrong item?

We're sorry! If you received an incorrect item, please contact us at info@shopwylder.com as soon as possible.

Include your order number and, if possible, photos of the item you received so we can help resolve the issue.

What if my item arrives damaged?

Please contact us at info@shopwylder.com as soon as possible after receiving your order.

Include your order number and photos showing the damage. We'll review the issue and work with you on the appropriate resolution.

Are sale items returnable?

All sale items are final sale. 

📞 Contact 

I have a question that isn't answered here. How can I contact you?

We're happy to help!

Email: info@shopwylder.com
Website: www.shopwylder.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible. Please allow 24-48 business hours for a reply. 

We'd love to hear from you. 🤍